Returns & Exchanges

At Taza Chocolate, we take great pride in the quality of our stone-ground chocolate and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our high standards.

1

Contact Our Team

If you experience an issue with your order, please email [email protected] within 14 days of receipt with your order number and a brief explanation.

2

Provide Documentation

To help us resolve the issue quickly, please include photos of any damaged packaging or product defects in your initial email.

3

Review and Approval

Our customer service team will review your request and notify you within 2-3 business days regarding the approval of a replacement or refund.

4

Resolution Process

Approved refunds will be credited back to your original payment method, while replacements will be shipped via standard mail at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing